Returns & Refunds

This online store is operated by Cenvixo Group Limited, registered in England and Wales, company number 17485913.

Registered office: Highfield House, Congleton Road, Scholar Green, Stoke-on-Trent, ST7 3SY, United Kingdom.

Email: hello@cenvixogroup.com
Telephone: 01782 901325

Contact us about a return

Please provide your order number, the item and the reason for return so we can give the correct return instructions. The registered office is for correspondence; please do not post goods there without instructions.

Changing your mind

You may cancel before delivery, or within 14 days after receiving your goods. For a single order delivered in separate parts, the cancellation period runs from receipt of the last item. Send a clear statement by email or post; you do not need to give a reason or obtain permission. You may use our model cancellation form, but it is optional.

For most online consumer purchases, you can cancel without giving a reason within 14 days after delivery, then have a further 14 days to return the goods after telling us. You may inspect goods as you would in a shop. A deduction may apply for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We also retain our 30-day return-request policy for unused items in their original packaging, with proof of purchase. This additional policy does not limit your statutory rights.

For change-of-mind returns, you pay the return postage unless we agree otherwise. If goods cannot normally be returned by post and the return cost was not disclosed before purchase, we cover that direct return cost for a statutory cancellation. Contact us promptly to arrange the return.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for their purpose and as described. Consumers normally have a 30-day short-term right to reject faulty goods. After that, repair or replacement and, where applicable, a price reduction or final rejection may be available. These rights are not limited by our voluntary returns period.

Contact us with your order details and a description of the problem. Photographs can help us resolve it. We will arrange an appropriate remedy and cover reasonable return costs where goods are faulty, damaged or incorrect. Your statutory rights apply independently of any manufacturer warranty.

Refunds

For statutory cancellation returns, we refund using the original payment method within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. We refund standard outbound delivery costs where required. Any extra cost of a premium delivery service is not refundable under a change-of-mind cancellation.

Exceptions

Some statutory cancellation exceptions can apply, including goods made to your specification or clearly personalised. These exceptions do not remove rights for faulty or misdescribed goods. Sale items retain the same statutory rights as full-price goods.